617-426-8222
Wed, Jun 28, 2017
Office hours: 9 am to 5 pm
Closed July. 1 - 9
Reopen July 10
Where the difficult can be done and the impossible may take a little longer.
387 Washington St, Suite 801 Boston MA 02108
Payment Policy Questions
Credit Policies

    All invoices may be paid with a credit card, check or cash.
    Payment must be made in full on all orders under $50.00 before work is started.
    We require a deposit of 50% on larger custom order before work is started.
    We require a deposit of 50% for anything coming from outside sources (crystal etching, lucite embedments, etc).
    No orders will be delivered until payment has been made in full.

ENGRAVING CHARGES
Engraving copy must be typed or clearly printed; we cannot take engraving information over the phone.

    Plates: $.42 per character (letters and punctuation)
    Holloware and gift items: $.42 per character (letters and punctuation)
    Monogram : $6.00 each
    Oxidized letters: $4.50 per plate (plates only)
    Minimum charges on all orders: $18.50

View Font styles for engraving (Word Document)

LOGOS
Digitizing charges apply to "camera ready" artwork only. See artwork charges for details.

    One time digitizing charge: $50.00
    Simple designs: $8.75 each
    Filled logos: $15.00

ARTWORK CHARGES
Camera ready artwork is strongly recommended. Any artwork sent that needs touching up will be given a quote based on the time needed to make artwork suitable. Artwork can be sent on clearly printed paper, on disk or through e-mail. Poor quality bitmap images, stationary, calling cards and faxes are not considered camera ready. E-mailed artwork must be in TIF, PCX, EPS, or any other file format compatible with Adobe Photoshop, Adobe Illustrator, or Corel Draw. When E-mailing artwork to us, please give the file a name that helps us identify it with you. For example if your name is John Smith, name the artwork file "JohnSmith Artwork 2013.EPS". Paper logos should be scaled as large as possible on paper printed at 600dpi or above.

PROOFS
Engraving proofs can be offered to you at $12.50 per piece on request. They are given to you for checking spelling only. If you would like us to engrave in a specific layout, please send us artwork before we start your order to avoid further artwork service charges. Orders cannot be started until proofs are fully approved.
Experience has shown us what’s important to our customers.
TIMEFRAME
We have both a graphics and engraving department right on the premises. Consequently if an item you need is in stock we will have it ready when you need it, although our normal time frame is 5 business days. We reserve the right to include up to a 25% rush charge on same day service. You will be notified of this charge before work is started. We do charge air freight charges and applicable rush charges for items that must be special ordered or that require outside processing charges. We will tell you when these charges are necessary based on the deadline given. Delivery dates are based from the time we receive approval of artwork, not from the time the order is placed.

SHIPPING TERMS
We will send you your order to arrive on time. We may have to use overnight delivery to accomplish this to meet your deadline. Customers are billed for shipping charges and will be notified if we feel overnight or air freight is necessary. UPS Ground is used unless otherwise specified.

CANCELLATION POLICY
Personalized items cannot be returned. Canceled orders will be billed for the expense incurred to that point which may include the enter cost of the order depending on the cancellation time.

RETURN POLICY
Items must be checked at once on receipt. Damaged items should be reported to the carrier not Alden Galleries. If we have made a mistake it will be corrected immediately and re-shipped at our expense. Customer errors cannot be erased or engraved over, they must be completely re-engraved at customers expense.

OTHER

The imprints shown on this website are the property of the organizations they represent. They are intended to illustrate our capabilities and are not an indication of any endorsement.
Product styles may differ from ones pictured on this website.
We do offer other items on special order. If there is anything you are
Thanks so much for your great work and your willingness to do it on a tight schedule!...-the quality and high-class design I will be very proud to give them away tomorrow evening. K.J.
Frequently Asked Questions